🚀 Onboarding Workflow¶

Building the Complete eKYC User Journey¶

This section covers the end-to-end onboarding experience — from SDK integration and UX design to decision engines, manual review queues, webhook architecture, and conversion optimization. Where previous sections covered individual AI components, this section covers how they're assembled into a production system.

Articles in This Section¶

SDK & Integration¶

#	Article	What You'll Learn
1	eKYC SDK Architecture	Mobile/web SDK design, camera management, on-device processing
2	SDK Integration Patterns	Native, WebView, hybrid, API-only — tradeoffs
3	API Design for eKYC	REST API design, session management, async processing

User Experience¶

#	Article	What You'll Learn
4	eKYC UX Best Practices	Camera guidance, error handling, progress indicators
5	Conversion Optimization	Drop-off analysis, funnel optimization, A/B testing
6	Accessibility in eKYC	Designing for disabilities, elderly, low-literacy users
7	Multi-Channel Onboarding	Mobile, web, branch, agent-assisted, hybrid flows

Decision & Processing¶

#	Article	What You'll Learn
8	Decision Engine Architecture	Risk scoring, rules engine, auto-approve/reject/review
9	Manual Review Workflow	Review queues, agent tools, SLA management
10	Webhook & Callback Architecture	Async notifications, retry logic, status updates

Operations & Optimization¶

#	Article	What You'll Learn
11	eKYC Monitoring & Observability	Metrics, dashboards, alerting, SLA tracking
12	A/B Testing for eKYC	Testing thresholds, flows, UI variants
13	Retry & Fallback Strategies	Handling failures gracefully
14	Vendor Orchestration	Multi-vendor routing, failover, cost optimization
15	eKYC Analytics & Reporting	Business intelligence, compliance reporting

The Complete Onboarding Flow¶

graph TD
    A[User Starts Onboarding] --> B[SDK Initialization<br/>Session created, config loaded]
    B --> C[Document Capture<br/>Auto-capture with quality guidance]
    C --> D[Selfie Capture<br/>Liveness + face capture]
    D --> E[Data Collection<br/>Additional fields if needed]
    E --> F[Submission<br/>All data sent to server]

    F --> G[Server Processing]
    G --> G1[Document processing<br/>OCR + forensics + liveness]
    G --> G2[Face processing<br/>Liveness + matching]
    G --> G3[Screening<br/>Sanctions + PEP + adverse media]
    G --> G4[Database verification<br/>Government API checks]

    G1 & G2 & G3 & G4 --> H[Decision Engine]
    H --> I{Decision}
    I -->|Auto-approve 70-85%| J[✅ Webhook: Approved]
    I -->|Manual review 8-15%| K[Review Queue]
    I -->|Auto-reject 3-8%| L[❌ Webhook: Rejected]

    K --> M[Agent Reviews]
    M --> N[✅ Approved] & O[❌ Rejected]

    J & N --> P[Account Activated]
    L & O --> Q[Rejection + Reason]

    style H fill:#4051B5,color:#fff
    style P fill:#2E7D32,color:#fff