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Multi-Vendor eKYC Integration

Overview

Integrating multiple eKYC vendors for best-of-breed capabilities, redundancy, and cost optimization — the orchestration approach.


Common Multi-Vendor Patterns

Pattern Setup
Primary + fallback Vendor A for all; Vendor B on failure
Best-of-breed Vendor A for liveness, Vendor B for documents, Vendor C for screening
Geographic routing Vendor A for India/APAC, Vendor B for EU/US
A/B testing Split traffic to evaluate vendor performance

Integration Challenges

Challenge Solution
Data format differences Normalized data model across vendors
Score calibration Different vendors return different score scales
Latency variation Timeouts and fallback logic
Cost tracking Per-vendor, per-verification cost attribution

Key Takeaways

Summary

  • Multi-vendor provides redundancy, optimization, and vendor leverage
  • Orchestration platforms (Alloy, Persona) simplify multi-vendor management
  • Score normalization is critical — different vendors use different scales
  • Geographic routing optimizes for document coverage and latency